Last Updated: December 15, 2024
General Cancellation Terms
Cancellation policies for tours and services provided by Casablanca day tour vary depending on the specific tour, service, or travel package. The applicable policy will be clearly stated during the booking process.
Refund Structure
2.1 Refund Eligibility
Full Refund Available: Cancellations made when the tour is still 24 hours or more away from the start date will receive a full 100% refund.
Refunds, when applicable, will be processed according to the specific cancellation policy for your booking.
Refund amounts may vary based on the timing of cancellation and the type of service booked.
2.2 Payment Processing Fees
Customers are responsible for any third-party payment processing fees (Stripe and PayPal) associated with cancellations and refunds.
These fees will be deducted from the refund amount or charged separately.
Company’s Right to Cancel
Casablanca day tour reserves the right to cancel any tour due to:
Insufficient participant numbers
Force majeure events
Circumstances beyond our control
In such cases:
A full refund will be provided.
Alternative arrangements may be offered and accepted.
Cancellation Process
To cancel a booking:
Submit a cancellation request in writing.
Provide the booking reference number.
Cancellation will be processed according to the specific tour’s policy.
Payment Method and Refund Processing
Refunds will be processed through the original payment method.
Third-party payment processor (PayPal/Stripe) terms apply.
Refund processing time may vary.
Booking Changes
Change requests must be submitted in writing.
Subject to availability and potential additional fees.
Some changes may be treated as cancellations, incurring cancellation charges.
Disclaimer
Go Casablanca day tour is not responsible for:
Personal travel arrangements affected by cancellations.
Expenses incurred outside of the booked service.
Third-party supplier cancellation policies.
Contact for Cancellations
For cancellation inquiries:
Email: Contact@moroccocitiestours.com
Phone: +212648564858
Mailing Address: 30 N Gould St Ste R Sheridan, WY 82801
Policy Updates
We reserve the right to modify this Cancellation and Refund Policy at any time. The most current version will be available on our website.
Effective Date: December 15, 2024